Fraser Peak IT is committed to protecting the privacy of individuals whose personal information we collect, use, or disclose in the course of providing IT consulting and managed services in British Columbia, Canada. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).
We collect personal information only when it is necessary for providing our IT consulting and managed services. This may include:
• Contact Information: Name, email address, phone number, and business address when you contact us or fill out our website contact form.
• Technical Information: Information about your IT infrastructure, systems, and requirements that you share with us during consultations or service delivery.
• Payment Information: Billing details necessary for invoicing and payment processing. We do not store credit card or banking details on our systems.
• Website Usage Data: Information automatically collected when you visit our website, including IP address, browser type, operating system, pages visited, and referring URL through server log files.
We use the personal information we collect for the following purposes:
• Providing IT Services: To deliver IT consulting and managed services as agreed in our service contracts.
• Communication: To respond to your inquiries, provide updates about our services, and send relevant business communications.
• Billing and Administration: To process payments, manage accounts, and maintain records as required for business operations.
• Security and Compliance: To protect our systems, prevent fraud, and comply with applicable legal and regulatory requirements.
• Website Improvement: To analyze website usage and improve our online presence and user experience.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
• With your explicit consent.
• With service providers who assist us in delivering our services, such as cloud hosting providers or payment processors. These providers are contractually obligated to protect your information.
• When required by law, court order, or regulatory authority.
• In connection with a business transfer, such as a merger or sale of assets, where the receiving party agrees to honor this Privacy Policy.
We require all third parties with whom we share your information to maintain the same level of protection and confidentiality as we do.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data in transit and at rest.
• Access controls and authentication requirements.
• Regular security assessments and vulnerability management.
• Secure data storage and backup procedures.
• Employee training on data protection and confidentiality.
While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to responding promptly to any suspected security breach.